Contact

File Tunnel is built and run by a small independent team based in Seoul, and a real person reads every message — there is no ticket bot in front of us. We reply in English or Korean, usually within a few business days. Below are the best ways to reach us depending on what you need.

General inquiries

Email: ssin6505@gmail.com

We aim to respond within a few business days. Please include relevant details (transfer code, browser, OS) if you're reporting an issue.

Bug reports and feature requests

Use the same email above, or open an issue on our public repository once it is published. When reporting a bug, please describe:

• What you were trying to do
• What happened instead
• Browser and OS
• Approximate timestamp (so we can correlate logs)

Abuse and copyright

If you believe someone is using File Tunnel to send abusive, copyrighted, or illegal content, please email ssin6505@gmail.com with the transfer code (if known) and a brief description. We do not store file content but we can disable transfer codes and revoke access for repeat offenders.

Privacy requests

To exercise rights regarding your account data (access, correction, deletion), email us from the address associated with your account. See our Privacy Policy for details.

Business and partnerships

Interested in a custom plan, self-hosting, or integration? Reach out with a brief description of your use case and approximate volume.